Emergency Services Fleet Support

Description of Mobile Service Group (MSG)

Mader supply dedicated MSG response vehicles and manage the delivery of 32 hours of combined service per day, 7 days a week between 0700 hours and 0000 hours including a Stand-by Call Out Service between 0000 & 0600am for 52 weeks per year.

Functions of MSG

The MSG can provide the following maintenance and support services:

Scheduled servicing of client Fleet vehicles on client premises, Support Centres and other approved locations.
Compliance to the Fleet prescribed scheduled service program and OEM recommendations
Stretcher maintenance program
Attendance to breakdowns
Unscheduled maintenance faults that can be rectified in the field
Preventative maintenance and quality assurance inspections
Inspection/audit of other maintenance providers including post accident repair inspections
On site repairs to vehicle support systems aligned to equipment
Assisting (if required) in disbursement of designated equipment and vehicle relocation
Attendance at MVA’s to secure vehicle and equipment at the scene
Implementing and undertaking designated modification programs including training of staff

Qualifications of MSG Staff

All MSG staff are fully qualified automotive mechanics fully inducted and trained in all aspects of service delivery.

Equipment

MSG response vehicles are modern and have latest standards of:

Parts and consumables
Tools and equipment
Safety equipment and lighting

Base Vehicles

Each MSG service vehicle is of a uniform version that presents a highly professional service.

Each MSG Vehicle Must:

Be capable of carrying the compliment of tools, parts and equipment
Provide good OH&S presence to access tools, parts and equipment
Provide roadside warning systems for breakdowns that may be attended on public roads
Have external lighting to assist in the event of a breakdown that may be attended on public roads at all times of the day and night